•   System Expertise    •   Integrated Designs        •   Advanced Technology                •   Dedicated Client Retention        •   Customer Satisfaction Our Support Staff Our staff’s experience encompasses a wide range of energy-related controls and instrumentation projects resulting in over 200 years of cumulative experience. We have a proven track record on major projects.

Our Support Services  We structure a technical support program that includes all preventative and scheduled system performance calibrations and future upgrades to ensure that your facility is properly supported.  You can start with a simple annual Preventative Support Program or sign up for our comprehensive Premium All-Inclusive Support Program, which includes all parts,  software upgrades, system performance analysis,  alarm and trend reporting customization, labor,  four inspections per year and four-hour emergency response support calls, 24 hours/day, 7 days/week. Choose the Support Program That Fits Your Needs the Best
Feature          Program	Preventive Support Program	Basic Support Program	Basic 24  Support Program	Premium All-Inclusive Support Program
Telephone Support	Monday – Friday 8am – 5 pm	Monday – Friday 8am – 5 pm	7 Days, 24 Hours	7 Days, 24 Hours
Preventive Maintenance Inspections	STANDARD	STANDARD	STANDARD	STANDARD
ALC Parts Pricing	10% Discount	15% Discount	20% Discount	ALC Parts Included
Time & Material Rates	10% Discount	15% Discount	20% Discount	ALC Parts Included
Labor For On-Site Repair Service	20% Discount	Included N/C M-F, 8am-5pm	Included N/C 7 Days, 24 Hours	Included N/C 7 Days, 24 Hours
Priority On-Site Response	8 Hour Response M-F, 8am-5pm	6 Hour Response M-F, 8am-5pm	4 Hour Response 7 Days, 24 Hours	4 Hour Response 7 Days, 24 Hours
Software Upgrades	Included	Included	Included	Included
Operator Training	20% Discount	Included	Included	Included